"The Base Depot allows its customers to return products."
Returning or exchanging a product must be done only under these policies:
- If the product is not the one you ordered.
- If the product is damaged through delivering.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- Your item needs to have the receipt or proof of purchase.
- You have 20 calendar days to return an item from the date you received it.
You will be responsible for paying for your own shipping costs in case you changed the delivery location. The prices difference will be given/taken with the same payment method of ordering.
To Return or Exchange a product contact us on [email protected] or call us on 0750 240 1688 and make sure that your request matches the policies above.